Pursuing Armstrong’s Mission Statement requires that we act as “passionate team members working together to deliver excellence in… safety.”
The success of Armstrong’s approach to safety is evidenced by our uninterrupted coverage by a single insurance carrier since 1957. In addition to our in-house Safety Department, we have an Agency Safety Representative at each agency who reports directly to his/her agency President. The six-component Safety Management Cycle of the Federal Motor Carrier Safety Administration provides the framework for continuous improvement.
Our Agency Safety Representatives prepare and execute an annual Safety Action Plan. This plan is used to document satisfaction of and continuous improvement in key safety performance metrics. Metrics are derived from Department of Transportation and Federal Motor Carrier Safety Administration regulations, van line mandates, and our own procedures, controls and policies. Maintaining a lower-than-industry Experience Modification Rate is a key result.
Agency Safety Representatives earn certification through participation in a Safety Planning Workshop and successful completion of six online courses. Certification modules include driver qualifications, vehicle inspections, pre-trip checklists, maintenance logs, hours of service compliance and overall Safety Performance Rating. Armstrong’s Safety Department, our insurer, outside consultants and UniGroup’s Safety Department conduct training and coaching.
We provide safety training meeting curriculum to our Agency Safety Representatives for weekly use with operations personnel. Additionally, they conduct recurring driver review sessions and perform frequent site visit audits on jobs-in-process.
- "Our driver showed up on time and everyone did exceptional work. They were very friendly and moved fast! Everyone was professional and took great care of my belongings. Stand-up guys.”
K.Q., April 2016
- "Top-notch and professional! The entire team that worked on our move deserves special recognition.”
B.P., April 2016
- "The delivery and unloading crew we had were great. They covered all of the floors and had s great system of unloading which made them fast and efficient. They were also extremely respectful. We have moved a few times in this past year and this was the best experience with a crew we have had. "
J.D., April 2016
- “I have moved many times, but I have never felt so comfortable with a team of people. Within an hour of their arrival I could tell that we were in good hands and it put me at ease. With moving, there is always that concern that something could go wrong, but with ours, everything went better than expected. Everyone was so thoughtful and considerate!”
D.B., April 2016
- “Outstanding! We are extremely satisfied in the way the crew took care of us and our goods. They were extremely professional and respectful.”
H.B., April 2016